Ticketmaster quietly raised other fees after US crackdown on hidden charges

Ticketmaster quietly raised other fees after US crackdown on hidden charges

Documents obtained by Guardian show company increased different fees to ‘offset revenue loss’ from FTC rule change Following a wave of regulations banning the surprise fees that appear at the end of a transaction, Ticketmaster stopped charging the extra few dollars it added to each order at checkout. Typically shared with the venue, the order processing fee was a boon to a global platform that sells hundreds of millions of tickets a year. But documents obtained by the Guardian show that while Ticketmaster eliminated this fee to comply with the rules, the company simply raised the cost of different fees in a number of its venues to ensure it didn’t lose money. Continue reading...